Exchange and Return Policy

Replacement policy:

Exchanges with Azza Al Mutamayza are very easy and convenient and are available for 3 days from the date you receive your order. All you have to do is:

1- Contact the customer service team and message them on WhatsApp 0540083289

2- Provide them with (order number - alternative model - required size) to submit an exchange request for you

3- After the product arrives, is inspected, and all accessories are confirmed to be present, the replacement order will be shipped immediately.

Replacement conditions:

1- Replacement is available only once for orders within Saudi Arabia.

2- The customer bears the shipping cost.

3- No exchange is allowed on a product modified at the customer's request (shortening - narrowing - snap fastening).

If the product is defective or there is a mistake, Azza Al Mutamayza will bear the shipping costs.

4- There are no exchanges for international orders.

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Return policy:

Returns with Azza Premium Store are available within 3 days of receiving your order. All you have to do is:

1- Contact the customer service team and message them on WhatsApp 0540083289

2- Provide them with (the order number, the reason for the return, the account number or IBAN, the bank name, and the account holder's full name) to submit a return request for you.

3- After the product arrives, is inspected, and all accessories are confirmed to be present, the payment will be transferred within 5 to 14 working days from receipt.

4- The shipping fee will be deducted for delivery and return.

5- There are no refunds for international orders.

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There are no returns on a product modified at the customer's request (shortening - narrowing - snap fastening).

No refunds or exchanges for unions and tenders

No returns during sales and discounts.